REFUND POLICY
Refunds (if applicable)
Refunds for damaged products are fully available. Unfortunately, we can no longer provide refunds if you accidently order the incorrect sizing. Our return policy stipulates that the buyer has 7 days from receipt of an item to return it. Please provide picture and explanation of the issue to our Customer Service at thehbcualum@gmail.com. Once your return is received and inspected, you will receive an email notification with approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within five (5) business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund within a reasonable period of time, first check your bank or credit card account to determine if the refund has been credited. Be aware that it may take several weeks before a refund is officially posted. In the event that these steps have been exhausted and you still have not received a refund, please contact us at thehbcualum@gmail.com.
Sale Items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Shipping
The purchaser is responsible for paying shipping costs for returned items. We will not accept returned items with a shipping fee to be paid by the merchant.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds for damaged products are fully available. Unfortunately, we can no longer provide refunds if you accidently order the incorrect sizing. Our return policy stipulates that the buyer has 7 days from receipt of an item to return it. Please provide picture and explanation of the issue to our Customer Service at thehbcualum@gmail.com. Once your return is received and inspected, you will receive an email notification with approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within five (5) business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund within a reasonable period of time, first check your bank or credit card account to determine if the refund has been credited. Be aware that it may take several weeks before a refund is officially posted. In the event that these steps have been exhausted and you still have not received a refund, please contact us at thehbcualum@gmail.com.
Sale Items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Shipping
The purchaser is responsible for paying shipping costs for returned items. We will not accept returned items with a shipping fee to be paid by the merchant.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.